Please be aware masks are required for guests at Sand Hills Casino. Employees are also required to wear masks when they are not behind plexiglass. Guests are asked to lower their masks for Security, upon arrival. Hand sanitizer is available at the entrance for you to use before and after you remove your mask.
Q: I didn’t know facemasks were now mandatory for customers and I didn’t bring one.
Disposable masks are available at the front door.
Q: Do I have to wear a mask in the restaurant and while sitting at slot machines?
When sitting in our restaurant, you are able to remove your mask for the purposes of eating and drinking. You may temporarily lower your mask to drink while sitting at a slot machine. Otherwise, you are required to have your mask fully covering your nose and mouth while moving around the facility and playing slot machines.
Q: When I am playing slots, I’m already 6 feet away from all other players. Can I just wear the mask when I leave the slot machine?
Wearing a mask is only one of many safety measures we have in place for your protection. While you may be 2 meters/6 feet away from another player, other patrons may pass by while you are playing who are not always a safe social distance. For your safety and the safety of others we require masks to be worn throughout the facility, except as previously noted in the exception above.
Q: What happens if I refuse to wear a mask?
We understand that some people are unwilling to wear face masks for a variety of reasons. However, for the health and safety of our employees and customers, everyone entering Sand Hills Casino is required to wear a face mask. If you are not wearing an effective face covering, you will be denied entry.
Q: What is an acceptable face mask?
For the safety and health of all customers and staff, you must wear a proper face mask while visiting Sand Hills Casino. Non-medical disposable face masks are acceptable, as are reusable face masks. An effective reusable face mask must:
- Be made of multiple layers (at least two layers)
- Use tightly woven materials (e.g. cotton or linen)
- Fit securely with no gaps, and
- Must not have any holes or valves that are open to the air.
Please note, bandanas are acceptable. T-shirts, gaiters, scarves, and neck warmers are all examples of unsuitable masks and will not be accepted as an appropriate face mask.
It’s also important to remember that wearing a mask does not replace physical distancing and hand hygiene requirements. Please maintain a distance of 2-metres / 6-feet from others whenever possible. Hand sanitizer is also available throughout the facility for your use.
Q: What if I can’t wear a face mask due to medical reasons?
We recognize and respect that some people are unable to wear a face mask for medical reasons. If this is your case, you are welcome to wear a face shield as an alternative. Security or a Manager may wish to discuss your situation with you before entering the casino. Please bring your own face shield.
A proper face shield should be made of plastic, fit over your face above the nose and below the chin, and be held in place by head straps, ear loops, or a cap.
If you are unable to wear a face mask or a face shield, for the safety and health of our staff and customers you will be denied entry.
Q: If masks are mandatory, why are you making me remove/lower mine before entering?
As per public health guidelines, you will be asked to briefly remove or lower your mask so that we can confirm your identification and that you are over 18 years old. If you refuse to remove or lower your mask, you will be denied entry.
Hand sanitizer is available for you to use before and after you touch your mask. You can adjust, lower or remove your mask without compromising its integrity by using the ear loops or ties. Try to avoid touching your face, eyes and mouth when removing or lowering your face mask.
Q: What happens if I see someone not wearing their mask correctly? (e.g. not covering their nose)
If you have a safety concern about improper mask usage, please see one of our employees who will bring your concern to the attention of a member of our Security Team or a Manager.
Q: Does wearing a mask mean that people don’t have to social distance at Sand Hills Casino?
Please keep in mind that wearing a face mask does not replace physical distancing requirements and regular hand hygiene recommendations. Customers and employees are reminded to maintain a 2-meter/6-foot distance from each other whenever possible.